Tracking your wholesale order

Last modified: June 18, 2024

OrdersTracking & delivery

[…] Orders. Select an order to view the order details page. Click All Inventory and filter between shipments to see the items in each one. Los...

Video: How to schedule refills with Autoship

Last modified: May 27, 2024

Patient accountsPatient videos & FAQsPatient videos

[…] little different in your account compared to when this video was recorded. Learn to schedule your Autoship from anywhere, including your o...

Patient support

Last modified: May 30, 2024

[…] your account, navigating your plans, managing Autoship, placing and tracking orders or get help with a past order. Search for: Common sear...

Account activity and balance report

Last modified: May 24, 2024

Practitioner accountsPayouts, reports & taxesPayouts & financial reports

Overview This report is available to practitioner seller accounts (profit accounts) and can be downloaded from the Reports page after your first succe...

I’m a patient. How do I track my order?

Last modified: May 26, 2024

OrdersOrder FAQsPatient order FAQs

[…] websites. Tracking a past order from the Order history page in a patient account. Tip! Due to product availability, your order may ship i...

Reroute a package

Last modified: June 18, 2024

Order aftercareShipping/couriers

[…] future orders. Rerouting to a new address Rerouting to a new address should only be considered if a customer absolutely can’t retrieve t...

Can I set up Autoship for frequently ordered products?

Last modified: May 29, 2024

Patient accountsPatient videos & FAQsPatient FAQs

[…] Learn more. After your first order, go to the Autoship page in your account and add previously ordered products to your Autoship schedule....