Can my order ship to a military address?
Last modified: May 26, 2024
Yes! Army Post Office (APO), Diplomatic Post Office (DPO), Fleet Post Office (FPO) addresses, and other military addresses are accepted shipping addre...
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How do I enter a new shipping address?
Last modified: May 26, 2024
New shipping addresses can be entered at the shipping step in checkout. If there’s a problem with an address after placing your order, we may reach ...
I’m a practitioner. What are your available shipping options for wholesale orders?
Last modified: May 28, 2024
The shipping rates below apply to wholesale orders placed by dispensary owners and affiliated practitioners. Wholesale is available to US dispensaries...
Will my order ship the same day I place it?
Last modified: May 26, 2024
Orders placed on business days before the 3:00 pm EST ship same-day. Orders placed on weekends and holidays are shipped the following business day.&nb...
Do you ship internationally?
Last modified: May 26, 2024
We only ship within the United States and Canada.
A product I ordered is on backorder. When will it ship?
Last modified: May 26, 2024
Typically, products that are temporarily out of stock are replenished within 10-14 business days. US orders US customers can order backordered product...
Do you provide return shipping labels?
Last modified: June 14, 2024
No, return shipping labels aren’t issued for product returns. However, as returns are received at our warehouse, we will issue a full refund for the...
My order shipped with an icepack that arrived melted. Are my products safe?
Last modified: May 26, 2024
[…] which is more damaging to products such as probiotics than short-term heat exposure. For bottles containing softgels that may be stuck tog...
I’m a practitioner. Can I schedule wholesale orders to ship to my clinic automatically?
Last modified: May 28, 2024
Autoship for wholesale ordering is on our list of features for consideration but isn’t currently on the roadmap. However, you can repeat past or...
I’m a practitioner. Can I drop-ship orders to my patients?
Last modified: May 29, 2024
With Fullscript, drop- shipping is done with direct-to-patient orders placed from supplement plans. We call this virtual dispensing. See how it stacks...