Patient shipping policy
Last modified: June 17, 2024
Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping.
Search results for:
replacements
19 results found
Missing and damaged shipments or products
Last modified: May 29, 2024
Damaged products If products arrive damaged, please submit a replacement or refund request and our team will be happy to assist. Though not required, ...
Dispensary and individual patient discounts
Last modified: May 28, 2024
Overview Dispensary owners can choose to earn a margin from product orders placed in their dispensary. Doing so allows some flexibility to extend disc...
Product swap tool
Last modified: May 28, 2024
Overview Swap at-risk products for patients that pose a potential barrier to patient adherence with the product swapping tool. Products are considered...
Personalize your welcome page (self-sign ups)
Last modified: May 29, 2024
Your patient welcome page Your Fullscript patient welcome page is unique to your dispensary and can be customized to reflect your branding. Those with...
Adverse reactions and product complaints
Last modified: June 3, 2024
Reporting an adverse reaction or product complaint If you experience an adverse reaction or a product quality issue (e.g., unusual smell or texture, b...
Patient support
Last modified: May 30, 2024
[…] your plans, managing Autoship, placing and tracking orders or get help with a past order. Search for: Common searches: place an order, sig...
Account activity and balance report
Last modified: May 24, 2024
Overview This report is available to practitioner seller accounts (profit accounts) and can be downloaded from the Reports page after your first succe...
Tracking your wholesale order
Last modified: June 18, 2024
Tracking your wholesale orders Tracking information is also accessible in your account and is also shared by email as orders leave our warehouse. Keep...
A product I want to order is on backorder. When will it be available?
Last modified: May 29, 2024
Products that are temporarily backordered are usually replenished within 10-14 business days. If provided by suppliers, approximate restock dates are ...