Patient shipping policy
Last modified: June 17, 2024
Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping.
Search results for:
cancel order
30 results found
Canceling scheduled Autoship orders
Last modified: May 28, 2024
[…] page. Click the Edit shipment menu, then select Cancel Autoship. Select a cancellation reason to tell us why you’re canceling Autoshi...
Order cancellations and modification requests
Last modified: May 25, 2024
[…] to distribution, our goal is to get shipments picked and packed as quickly as possible. This means we’re often unable to accommodate cha...
How do I cancel my scheduled Autoship orders?
Last modified: May 28, 2024
To cancel your scheduled Autoship orders: Go to the Autoship page and click the Edit shipment menu. On mobile devices, click the options menu ( ). Sel...
Can I change or cancel my order?
Last modified: May 26, 2024
We immediately send orders to our warehouses so they can be picked and packed as soon as possible. Unfortunately, that means we’re unable to support...
Updating your Autoship schedule and future Autoship orders
Last modified: May 28, 2024
You can modify Autoship orders at any time from the Autoship page in your account.
Placing an order
Last modified: May 30, 2024
[…] the iOS app. Please see Digital wallet payment options for more information. Placing your order Desktop iOS app Mobile browser We’re oft...
Paying for your order
Last modified: May 29, 2024
[…] register for Autoship, you expressly acknowledge and agree that your Practitioner is automatically authorized to charge you for orders acc...
I’m missing product(s) from my order. Where are they?
Last modified: June 17, 2024
[…] an email indicating only part of an order has shipped and another shipment will follow. Note: Products that can’t be fulfilled within 21...
Canceling supplement plans
Last modified: May 28, 2024
Overview Supplement plans can be canceled if they no longer apply to a patient. Once canceled, the plan is removed from the patient’s account immedi...