Reroute a package

Reroutes: to be used sparingly 

Rerouting to warehouse

Rerouting orders to the warehouse should be done rarely for several reasons: it increases the workload for agents, incurs a cost of at least $15.00 USD, and consumes time for our distribution centers. It should not be used as an alternative to cancelling or returning an order, especially since our guidelines clearly state that changes cannot be made once an order is placed. Furthermore, it may condition customers to request reroutes for future orders.

Rerouting to a new address

Rerouting to a new address should only be considered if a customer absolutely can’t retrieve their package at the original shipping address.

Rerouting shipments in UPS 

We can typically reroute orders through UPS, unless the order is UPS Ground, Mail Innovations, or SurePost — in these cases, we cannot change the delivery address.

Shared logins

Use the login for your region, if the order is shipped from AZ or PA:

Login ID: Return_Ott
Login Password: NPlabel18

Login ID: Return_AZ
Login Password: NPlabel18

Use this login if the order is shipped from VA, KS or CA:

Login ID: bedford cs
Login Password: Fullscript@cc3ss

When logged in, make sure your location is set to the United States, otherwise, you will not have the option to make changes to a shipment. 

Rerouting shipments in FedEx

Orders shipped through FedEx can typically be rerouted, depending on where the package is at along its journey. 

Reroutes can be quite costly, and should only be done if a customer cannot retrieve their package at the original shipping address. Rerouting an order should not be used as an alternative to cancelling or returning an order.

Account numbers

Use the appropriate account number for the warehouse the order is from:

Arizona DC location: 526762363
Pennsylvania DC Location: 757781298
Kansas DC Location: 201963671
California DC Location: 201969715
Virginia DC Location: 424869597

How to reroute packages with UPS

1. View the tracking details in UPS – either click-through tracking in Admin, or copy and paste the tracking number into UPS or Google Search. If tracking has not populated,  Search by Reference Number (US orders only).

   

2. Select Change My Delivery – this will vary based on the version of the UPS site you’re viewing. If this option is not available, double check that you’re Signed In to UPS and that your location is set to United States. If there is still no option, you can’t make any changes.

   

3. Select Delivery Location from this new window:

   

4. Choose from the following options depending on the request and follow the prompts based on your selection:

   

5. Select “Next” and then “Save” to complete your request.

How to reroute packages with FedEx

1. Log in to the FedEx support hub.
2. Select Shipment Change under Please select a request.
3. In the next dropdown, select the relevant request type.
4. Click Next.

   

5. Enter the shipment tracking number and the new address.

   

6. Select Submit. 

Out for delivery shipments

Out for Delivery can be a coin toss. The sooner the intercept the better – allowing more of a heads up to the driver. In transit is always the best bet.