Adding practitioners and staff members

Navigating to the ‘Staff settings’ page

Your Fullscript dispensary supports multiple practitioners and staff members for clinics and private practices with multiple employees. You can add new and review existing staff members from the Staff settings page. 

To get there, open the practitioner menu, then select Staff settings. On mobile devices, tap the menu icon ( ) and select your avatar to open the practitioner menu, then tap Staff settings.

Adding practitioners

New practitioners can be added to your dispensary from your Staff settings page. To invite a practitioner, click the Practitioners tab, then click Add new. Complete the required fields, including selecting the practitioner type, then click Send invite. Invited practitioners must activate their accounts from the invitation email before they can log in.

Additional practitioners can create treatment plans and add patients to the dispensary. To allow additional practitioners to create new plans and view plan history for all patients in the dispensary, global patient access must be enabled. This setting is enabled by default.

Adding staff

Administrative staff can also be added to your dispensary from your Staff settings page. Under the Staff tab, click Add new. Complete the required fields, then click Send invite to invite them to the dispensary. Invited staff must activate their accounts from the invitation email before they can log in.

Staff members can add patients and assign them to practitioners when global patient access is off. They can also create and resume supplement plans, place patient orders, and place wholesale orders.

Accepting and resending invitations

New practitioners and staff will receive invitations to their email inbox once an account has been created with their email address. They must accept the invitation to be able to sign in to the dispensary.

If the invite can’t be found, try checking spam and junk folders first. If it still isn’t found, try resending the invitation before contacting our support team. 

To resend an invitation:

1. Click on your avatar and select Staff settings from the menu. On mobile devices, tap the menu icon ( ) followed by your avatar to open the menu, then tap Staff settings.
2. Locate the account needing their invitation to be resent under the Practitioners or Staff tab.
3. Click the options menu ( ) and select Resend invite.

‘Email already taken’ error

If you receive an ‘Email already taken‘ error when adding a practitioner or staff member to your dispensary, that email is already in use by another account. Since an email can only support one practitioner or staff account, we recommend using an alternate email.