Patient shipping policy
Last modified: June 17, 2024
[…] and holidays will ship the following business day. Cancellations Shipments are processed as soon as possible. As a result, we cannot cance...
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returns
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Return policy
Last modified: May 30, 2024
We're happy to accept returns for products purchased in the last 30 days that are unopened and aren't heat-sensitive.
I’m a practitioner. How can I return products from a wholesale order for a refund?
Last modified: May 28, 2024
[…] sensitive/non-perishable, and have been purchased within the last 30 days. However, wholesale orders containing items purchased at a sup...
Do you provide return shipping labels?
Last modified: June 14, 2024
No, return shipping labels aren’t issued for product returns. However, as returns are received at our warehouse, we will issue a full refund for the...
Can I return product for a refund?
Last modified: May 26, 2024
We accept returns for products that are unopened, non-heat sensitive/non-perishable, and purchased within the last 30 days. You can submit a return re...
Payout reports
Last modified: May 29, 2024
[…] to your payout when the order’s first successful shipment is shipped. Cancellations (i.e., net proceeds that were previously paid) there...
Searching the patient catalog
Last modified: May 29, 2024
Overview Find what you need in our industry-leading catalog! With our advanced search experience, you can explore quality supplements from our trusted...
Can I exchange a product?
Last modified: May 30, 2024
We don’t offer any exchange of products. However, we do accept returns for products that are unopened, non-heat sensitive/non-perishable, and purcha...
Wholesale shipping policy
Last modified: May 28, 2024
[…] shipping address requirements for more details. Cancellations Shipments are processed as soon as possible. As a result, we’re often unab...
Reroute a package
Last modified: June 18, 2024
Reroutes: to be used sparingly Rerouting to warehouse Rerouting orders to the warehouse should be done rarely for several reasons: it increases ...